Answers to the questions we hear most.
The basics
Is there a subscription or software?+
No. You pay once for your cards or stands. There is no app, no account and no monthly software. Each card simply opens your Google review page.
Which phones work?+
NFC works on iPhone XS and newer and on most Android phones with NFC turned on. Our review stands also have a printed QR code for phones without NFC.
Does my customer need an app?+
No. Tapping opens your Google review page in their browser or Google Maps.
Will this get me more reviews?+
It takes the friction out of asking. Results depend on how often you and your team offer the card. We won't promise numbers we can't back up.
Setup
How do I set it up?+
You don't have to. Every card and stand arrives already programmed to your Google review page, ready to use out of the box.
What do you need from me?+
Just your Google Business listing. Add your business name and city, or paste your Google Maps link, when you check out and we take care of the rest.
I have multiple locations. Can you set that up?+
Yes. Tell us which listing each card or stand should point to, either in your order notes or by contacting us, and we'll program them to match.
What if my listing changes or a card is lost?+
Contact us and we'll sort it out. Replacement cards are programmed and shipped the same way as your original order.
Do you track taps or collect my customers' data?+
No. We don't track taps and we don't collect any information about your customers. The card just opens your Google review page.
Google policies
Is this allowed by Google?+
Asking customers for reviews is allowed. What Google prohibits is offering incentives for reviews, asking only happy customers, or filtering out negative feedback. Our cards send everyone to your public review form. Please use them fairly.
Can you write reviews for me or guarantee 5 stars?+
No, and you should avoid anyone who offers that. Reviews must come from real customers.
Orders & shipping
How fast do you ship?+
Standard products are programmed and shipped within 1–2 business days from Canada with tracking. Custom branded orders ship after you approve a digital proof.
How much is shipping?+
Shipping is included. Every order ships free with tracking anywhere in Canada.
Do you ship outside Canada?+
We currently ship within Canada. Contact us about US orders.
Can I return my order?+
Unused standard products can be returned within 30 days. Defective cards are replaced free.
Do you offer bulk pricing?+
Yes. Pack pricing is on every product page, and for 100+ units you can request a wholesale quote.